*Shipping outside Europe is available only for products not locally available in the customer’s country.

Couriers

• Small packages: DHL, FedEx, BRT/DPD, TNT
• Large packages (boards, rigs, sails): DHL, BRT

Estimated Delivery Times

The estimated delivery times refer to the shipping duration, starting from the moment the package is handed over to the courier. Depending on the complexity of the order 1-2 business days may be required to process and prepare the shipment after the order is received.
Delivery times may vary depending on the destination and courier availability.

If you have strict delivery deadlines, please contact us before placing your order to verify the feasibility and confirm whether we can meet your required timeframe.

Packaging & Shipment Insurance

We take great care in protecting your order:

• All shipments are carefully packaged using very robust materials.
• Every shipment is fully insured.

Important: To activate the insurance in the event of damage, please follow these steps if you notice any visible external damage upon delivery:

1. Accept the delivery with reservation: Indicate on the delivery receipt that you have received the package with visible damages.
2. Notify the courier immediately: Inform the courier of the damages at the time of delivery.
3. Contact us via email: Report the issue to our customer service within 2 business days of receiving your shipment.

Failure to notify the courier of the damage with a reservation may render it impossible to activate the insurance coverage.

Return Policy

If you are not satisfied with your purchase, you have the right to return the item within 14 days of receiving it, in accordance with EU consumer protection laws.

Conditions for Returns and Withdrawal

• Withdrawal before shipment: If you exercise your right of withdrawal before the order has been shipped, we will refund the full purchase price. We reserve the right to withhold reimbursement of actual payment processing costs incurred (e.g., approximately 3% for credit card payments). Bank transfers do not incur any additional costs. Refunds will be processed within 14 days from receipt of the withdrawal request.

• Return after delivery: If you exercise your right of return after receiving the product, the item must be unused, in its original packaging, and in the same condition as received. Return shipping costs are covered by the customer. Refunds will be processed within 14 days after we receive and inspect the returned item.

• In both cases, refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

• How to Request a Return

1. Contact our customer service at
   [email protected]
   within 14 days of receiving the item.
2. Follow the instructions provided for the return process.
3. Once the returned item is received and verified, your refund will be processed.

Note: Customized or special-order products may not be eligible for return.

For any further questions, please contact us at
[email protected].